Customer Success
Learning Experience Strategist
Vancouver, BC · Remote (Canada)HybridFull-time$90,000 – $120,000 CAD / year
Partner with enterprise customers to design AI-powered learning programs that change how their people work — and prove it with data.
The role
You'll be the instructional-design expert in the room for our customers. You'll help them turn their knowledge, goals and constraints into programs on Nucleus OS — then measure outcomes and iterate.
You'll also be a critical voice for product: what you learn in the field shapes the templates, generation and analytics we build next.
What you'll do
- Lead onboarding and program design workshops with enterprise customers
- Translate business goals into learning journeys, assessments and success metrics
- Configure and quality-review AI-generated programs to a high instructional standard
- Report on adoption and learning outcomes; drive renewals and expansion
- Feed structured customer insight back to product and design
What you'll bring
- 4+ years in instructional design, L&D consulting or customer success for a learning product
- Strong command of adult-learning principles and assessment design
- Confident presenting to and advising senior stakeholders
- Data-literate — comfortable building a story from usage and outcome metrics
- Curiosity about, and hands-on use of, generative AI tools
Nice to have
- Experience with LMS/LXP implementations
- Background in a regulated industry (healthcare, finance, energy)
- French language proficiency
Benefits
- Comprehensive extended health and dental coverage from day one
- Meaningful equity — everyone is an owner
- Flexible remote-first work across Canadian time zones, with a Vancouver hub
- $1,500 CAD annual learning budget (we are a learning company, after all)
- Home-office stipend and the hardware you need
- Generous vacation plus a company-wide winter break