Nucleus OS Docs

    Help Center

    Answers to common tasks, frequently asked questions, troubleshooting steps, and how to reach the Nucleus OS support team.

    How can we help?

    Search the docs, browse by topic, or reach a person on the Nucleus OS team.

    Popular:Create a courseInvite your teamSingle sign-onCredits and billing

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    Getting started

    Set up your workspace, invite people, and launch your first course.

    Create

    Generate courses and video from your sources, then review and publish.

    Learn

    AI tutors, learning paths, role-play practice, and live sessions.

    Manage

    Enrollment rules, HR sync, reminders, certifications, and audits.

    Analyze

    Ask questions in plain language, track mastery, and export data.

    Integrations

    SSO, SCIM, HRIS connectors, Slack and Teams, SCORM and xAPI.

    Administration

    Plans and credits, security settings, data, and privacy.

    API

    Authenticate, call the GraphQL API, and handle errors and limits.

    Create a course from a document

    Upload a source, shape the outline, generate, and review.

    Invite people and set roles

    Email invites, CSV upload, SSO, SCIM, and HR sync.

    Enroll a team automatically

    Rules by role, team, location, or start date.

    Set up reminders

    Escalating nudges by email, Slack, and Teams.

    Configure single sign-on

    SAML 2.0 with Okta, Entra ID, Google Workspace, and others.

    Export to another LMS

    SCORM 1.2 and 2004 packages.

    Prepare for an audit

    Version-aware records and evidence packs.

    Buy credits or change plan

    Plans, credits, top-ups, and usage history.

    Still stuck?

    Most answers are in the FAQ or the troubleshooting guide, which covers sign-in, uploads, generation, notifications, and integrations. If not, reach a person on the team:

    Contact supportSend your workspace name, what you tried, what happened, and a screenshot if you have one.Open a support requestTalk to a specialistPlanning a rollout, a migration, or a new program? Book a working session with the team.Book a sessionEmail usPrefer email? Write to us directly and we'll route it to the right person.admin@nucleusinstitute.com

    Found a security issue? Please don't post it publicly. Report it privately or read our disclosure policy.

    SupportRequestApiResponse

    Response envelope for createSupportRequest. data holds the created ticket.

    Frequently asked questions

    Answers to the most common questions about Nucleus OS content, AI tutors, administration, integrations, security, and billing.