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Frequently asked questions

Answers to the most common questions about Nucleus OS content, AI tutors, administration, integrations, security, and billing.

Troubleshooting

I don't receive the sign-up or reset email

SSO sign-in fails

I'm signed out unexpectedly

An upload fails or never finishes

The course is missing content from my document

Generation won't start

Output is generic or off-brand

Review gates flag a claim I know is correct

The tutor says it can't answer

Voice mode doesn't hear me

A learner gets no reminders

People get too many notifications

A new hire wasn't enrolled

A leaver still has access

The LMS doesn't record completion

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